
Accelerating AI impact by taming the data beast
Government agencies seeking to deploy artificial intelligence face hurdles in data awareness, availability, and quality. A five-step, mission-based data strategy can help sidestep these challenges.
Artificial intelligence (AI) has the power to dramatically enhance the way public-sector agencies serve their constituents, tackle their most vexing issues, and get the most out of their budgets. Several converging factors are pressuring governments to embrace AI’s potential. As citizens become more familiar with the power of AI through digital banking, virtual assistants, and smart e-commerce, they are demanding better outcomes from their governments. Similarly, public servants are pushing for private sector–like solutions to boost on-the-job effectiveness. At the same time, AI technology is maturing rapidly and being incorporated into many offerings, making it increasingly accessible to all organizations.
Most government agencies around the world do not yet have all of the building blocks of successful AI programs—clear vision and strategy, budget, high-quality available data, and talent—in place. Even as AI strategy is formulated, budget secured, and talent attracted, data remains a significant stumbling block. For governments, getting all of an organization’s data “AI ready” is difficult, expensive, and time-consuming (see sidebar, “AI-ready data defined”), limiting the impact of AI to pilots and projects within existing silos.
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