We have become an armed force of keyboard warriors. Strong behind the computer and smartphone but avoid proper conflict resolution. We celebrate first responders but ignore the non-responders and the “ghosters.” It has become easy to avoid adverse situations and people. Like a termite, the unidentified emailer/troller wields their destruction from the confines of a safe space.

The other day I spoke to a good friend of mine who is a principal of a prominent high school in the Southeast. He said that he receives more than ten weekly emails from anonymous parents complaining about school policy and even throwing other kids under the bus. My friend is a no-nonsense leader and replies that he will not take any action unless the person comes to see him face to face. To date, no one has taken him up on his offer.

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