McKinsey: Putting people at the heart of public-sector transformations

Transformation in government is a hugely complex undertaking. That makes it critical to get the people component right.

 
It is no easy matter to bring about major change in a large, complex organization—whichever sector it’s in. McKinsey research has found that 74 percent of private-sector transformation efforts fail to meet their objectives, while in the public sector, the failure rate is even higher, at 80 percent. In both sectors, people practices are a decisive factor, often making the difference between success and disappointment. Indeed, the five key success factors for government transformations all have a strong people component (Exhibit 1).

Περισσότερα εδώ:

Putting people at the heart of public-sector transformations