A dual cybersecurity mindset for the next normal
As companies extend commitments to remote workforces, cybersecurity teams need to address new risks while helping create business value in the next normal.
As the COVID-19 pandemic swept across the world, most organizations made a quick transition to a remote workforce and a more intense focus on serving customers through digital channels. This created a rapid surge in demand for digital capabilities, products, and services. Cybersecurity teams, for their part, were largely successful in taking on a dual mission of supporting business continuity and protecting the enterprise and its customers.
The digital response to the COVID-19 crisis has also created new security vulnerabilities. Attackers seek to exploit the gaps opened when telecommuting employees use insecure devices and networks. Threat actors also use known attack techniques to exploit people’s COVID-19-related fears. For example, Google tallied more than 18 million malware and phishing emails related to the novel coronavirus on its service each day in April. It also reported identifying more than a dozen government-backed groups using COVID-19 themes for these attempts.1
The COVID-19 pandemic and the efforts to contain it have had serious economic and business consequences. These are affecting core dimensions of the business environment, from digital strategies to operational and enterprise risk appetite. Supply-chain configuration and business interactions with regulators are likewise being reshaped, as are the ways we think about the very nature of work. A McKinsey survey of digital sentiment revealed that most employees who are now telecommuting do not expect to return to the workplace soon. Seventy percent of those responding believe that the ability to continue telecommuting will factor into their next job choice.2 Customers express similar sentiments: 75 percent of respondents using digital channels as a result of the COVID-19 crisis say that they will continue to do so.3
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Πηγή: mckinsey
