How to build AI with (and for) everyone in your organization

Becoming an AI-driven business requires contributions from your entire workforce. While the transformation takes time, several tactics can begin democratizing AI now.

 
It has often been said that crisis reveals character, a truism for organizations as well as individuals. Crises compel organizations to rethink how they work, and often become the source of lasting change and growth.

After the 2000–01 recession, for example, 15 percent of companies that had not previously been leaders in their industries emerged as stalwarts in their sectors and moved into the top quartile. Likewise, while most retailers did poorly after the Great Recession of 2007–09, a handful showed their mettle and delivered more than five times the average total returns to shareholders.

Few would argue that the COVID-19 pandemic is more devastating than these events. It is a humanitarian crisis of the likes we have not experienced in recent times. The work organizations face to safeguard their employees’ lives and livelihoods is formidable. As companies work to regain their footing from the vast human and economic toll, artificial intelligence (AI) is poised to play a pivotal role. The pressure for organizations to adopt AI was already mounting before the crisis as the technology delivered returns to early adopters. The COVID-19 crisis has only elevated the technology’s prominence, with many companies using AI to quickly triage the vast challenges they face and set a new course for their employees, customers, and investors in an uncertain, rapidly evolving landscape.

While it’s always been important to involve the entire organization in building AI, now more than ever leaders need to empower employees to actively shape their AI journeys. Importantly, engaging all employees—not just technical talent—in AI development ensures that AI solutions truly augment employees in their roles so they can do their jobs better and more efficiently, and it stimulates employee ingenuity, confidence, and flexibility to continually adapt as the next normal begins to reveal itself.

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Πηγή: mckinsey