The imperatives for automation success
New survey findings show that organizations that successfully automate business processes follow a few common practices.
At a time when companies are increasingly embracing technologies such as robotic process automation, natural language processing, and artificial intelligence, and as companies’ automation efforts mature, findings from our second McKinsey Global Survey on the topic show that the imperatives for automation success are shifting.1 Two years ago our survey found that making business-process automation a strategic priority was conducive to success beyond the piloting stage.2 This year’s findings show that prioritizing automation has become even more important to enable success. They also suggest that successful organizations continue to focus on employees as much as technology—and that they have instituted new ways of doing so in which employees work alongside the new technologies. Finally, rethinking operating models, including how different functions work together, has emerged as a new imperative.
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Πηγή: mckinsey
