General James Mattis on leading in a crisis and thriving in the next normal

The former US defense secretary shares lessons on how to emerge from the pandemic and prepare for what comes next, in a conversation with McKinsey global managing partner Kevin Sneader.

Over his distinguished military career, General James Mattis has dealt repeatedly with tough situations that require leaders to react to “cascading dilemmas” while planning for a range of future scenarios. Drawing on that experience, Gen. Mattis joined McKinsey global managing partner Kevin Sneader for a wide-ranging discussion, moderated by senior partner Daniel Pacthod, on how leaders can reckon with the fallout from COVID-19: the human impact, the complex challenges it creates, the uncertainty about its future course. Condensed and edited excerpts from their April 24, 2020, conversation follow.

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Πηγή: mckinsey