How should we decide when to use artificial intelligence in decision-making?

Should organisations adopt artificial intelligence in their decision-making processes? Does AI work better than human judgment? In the case of recruitment decisions, Grace Lordan, Paris Will, and Dario Krpan write that AI-based methods lead to more efficient hiring decisions, increasing diversity of recruits and leading to the best performance in new hires. However, there is a problem of perceptions. Sentiment towards AI hiring is much more negative than sentiment towards human hiring. 

 
In the last decade, there has been a rise in the emergence of novel artificial intelligence (AI) technologies, which are now beginning to pervade most areas of our life. This includes the use of AI in the monitoring of crime, how we hire employees, how we diagnose medical problems, and even how we drive cars. These changes consist of the complete automation of processes in some cases, or an integration of human-computer interaction in others.

As these types of technologies have been developed and implemented, there has been a controversial response from researchers, practitioners, and the public. The argument is primarily based around whether AI will reduce or perpetuate cognitive bias in our decision-making, thus driving suboptimal outcomes.

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Πηγή: blogs.lse.ac.uk