Scaling rapid workforce conversion during COVID-19

On the uncertain path to recovery from the coronavirus crisis, one thing is beyond doubt: a company’s ability to quickly pivot to a new way of working will be critical for preparing for the next normal. Some companies have already demonstrated that agility in a lifesaving way, such as carmakers that have shifted to building ventilators and toy makers producing hand sanitizer.

These pivots will continue, compounded by the need to restart work in a dramatically changed context—and, increasingly, for workers facing new responsibilities. Consider the retail employees or security teams at once-crowded malls, who must learn how to interact with the public in safe and responsible ways, or flight attendants implementing new safety protocols. Think also of the health inspectors and construction workers who must enforce and comply with new regulations.

Still others will experience full-scale job change as their roles take on ever-more essential meaning in public life. Small armies of people will be needed to clean public areas to a new standard of safety or trace the path of the virus, to produce testing kits, to administer and process tests, and to read and communicate test results to millions of people around the world. The pandemic is changing public life, and millions of workers will learn new skills, in new ways, in response to the changing landscape.

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Πηγή: mckinsey