‘Trust me, I’m a doc-bot’. 3 steps to get closer to AI-driven healthcare

-If doc-bots were more trusted, integrated, and reimbursable by health insurance, they could become the GPS of primary healthcare.

-Doc-bots can support physicians and become primary care providers, especially in places where there’s a shortage of medical services.

-Doc-bots have significant advantages: they never tire, they continuously learn, improve, adapt, and they’re inexpensive.

The coronavirus pandemic is accelerating the adoption of AI-driven primary care chatbots. In the United States and Europe, healthcare networks, hospitals, insurers, and startups have rushed out these “doc-bots” to help millions of people diagnose on-demand for COVID-19 and receive information on next steps.

Since May, for example, a doc-bot offered by Sutter Health, one of the United States’ largest health networks, has identified whether more than 30,000 people have COVID-19, referring 11% of them to a video consultation with a physician.

The Centers for Medicare and Medicaid Services (CMS) has “Clara,” a bot that assesses whether people should self-isolate at home or go see a doctor. Across the Atlantic, 75,000 London residents have selected an AI-powered chatbot offered by the National Health Service (NHS) as their “primary care” provider.

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Πηγή: weforum.org