When governments go remote

As COVID-19 forces government organizations to embrace virtual work, leaders must reimagine how they engage and collaborate with their colleagues.

 
The COVID-19 outbreak has forced a sudden shift in how governments around the world function by presenting them with an unprecedented peacetime challenge. The crisis has significantly added to governments’ responsibilities and workloads: in addition to leading the response and coordinating efforts across the public and private sectors, governments have to, among other urgent tasks, steer economic policy and manage a spike in unemployment claims. Government organizations must balance these competing priorities while accommodating stay-at-home orders and physical distancing for their workforce.

To adapt to the current environment, governments first need to ensure that their employees have the tools to support remote working. The organizations must then implement new approaches to management, collaboration, and culture to create a supportive environment for their workforce. Since the world is unlikely to ever return completely to its pre-pandemic ways, the public sector should seek to rapidly change how it works, including improving its agility and productivity, in lasting ways.

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