When a crisis hits: be resilient and a catalyst for positive change

When facing a crisis, leaders need to take a thoughtful, positive, resilient, and transformative approach to crisis management. However, they often do the opposite, denying and minimising the problem, or reactively taking action that escalates the situation. Sarah Kovoor-Misra describes four key capabilities that can help organisations not only prevent or quickly contain damage, but strengthen trust, gain new insights, and emerge with capacities that can help them cope more effectively with future crises and challenges.

 
One of the challenges for leaders when faced with a crisis is that there is a tendency to deny and minimise it, or reactively take action that often escalates the situation. These tendencies were evident in the Volkswagen defeat device and the Wells Fargo fraudulent bank account crises, where leaders first turned a blind eye and took on a defensive posture.

In my book, I suggest that leaders can instead choose to take a thoughtful, positive, resilient, and transformative approach to crisis management. Through this approach, they can not only prevent or quickly contain damage, but the organisation and its key stakeholders can strengthen trust, gain new insights, and emerge with capacities that can help them cope with future crises and other challenges more effectively.

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Πηγή: blogs.lse.ac.uk