Psychological safety, emotional intelligence, and leadership in a time of flux

We are living through a period of extraordinary uncertainty—about our physical safety, our economic security, and the daily conditions in which we will be operating for the next six, 12, 18 months or longer. One consequence: an undercurrent of emotional disturbance characterized by rising levels of anxiety, depression, fear, and stress. At the same time leaders are confronting these challenges on an individual level, they also are responsible for supporting a wide cross-section of people, all of whom have their own range of experiences, emotions, and resources for responding—and many who are paying a psychological toll that is still poorly understood.

To gain some insights into what organizations are faced with and how leaders can respond, McKinsey senior partner and Organization Practice leader Aaron De Smet spoke with three experts: Amy Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School and author, most recently, of The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley, 2018); Richard Boyatzis, a pioneer in the field of emotionally intelligent leadership, professor of organizational behavior at Case Western Reserve University, and coauthor of Helping People Change: Coaching with Compassion for Lifelong Learning and Growth (Harvard Business Review Press, 2019); and Bill Schaninger, a senior partner at McKinsey who led the creation of McKinsey’s Organizational Health Index and who is a coauthor of Beyond Performance 2.0: A Proven Approach to Leading Large-Scale Change (Wiley, 2019). The following is an edited version of their conversation.

 
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Πηγή: mckinsey